The Situation and Resolution
Marmoran is a manufacturer of wall coatings. The application of the product is done by independent licensed applicators who are trained to apply these products to the wall. There have been 2 major developments;
- Marmoran is increasingly called upon to provide an added service. To provide site inspections and site reports. To sign off and inspect the substrate prior to the application of the coating. To check that the wood float plaster finish is up to standard. Basically Marmoran, the Manufacturer, is being called upon to supervise the role of the applicator, but receives no fee for this service.
- The coating is what everyone sees….. so if there is a problem, Marmoran is blamed.Marmoran investigates all complaints. Problems normally arise from bad or non-existent water proofing or substrate issues. The contractor does not always accept responsibility, and the client thinks Marmoran is to blame which is harmful to the brand. Marmoran is a manufacturer of product only and should not be paying for the rectification of problems in construction and/or application.
To resolve these 2 problems Marmoran have set up a core team of Master Applicators.
